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FAQ
Answer:

You have lots of products to choose from.
 If you're looking for a specific product, use the keyword search box located at the top. And type what you are searching for.
 If you want to explore a category of products, use the product Category button in the upper menu, and navigate through your favorite categories.


Answer:

You have 15 days to make a refund request after your order has been delivered.

Answer:

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

Answer:

There are a few certain scenarios where it is difficult for us to support returns:

  1. Return request is made outside the specified time frame, 15 days from delivery.
  2. The product is used, damaged, or not in the same condition as you received it.
  3. Specific categories like innerwear, lingerie, socks, clothing freebies, etc.
  4. Defective products are covered under the manufacturer's warranty.
  5. Any consumable item which has been used or installed.
  6. Products with tampered or missing serial numbers.
  7. Anything missing from the package you've received including price tags, labels, original packing, freebies, and accessories.
  8. Fragile items, hygiene-related items.

Answer:

The items that can not be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy

When the offer notes states so specifically are items that cannot be returned.

Items that fall into the below product types-

  • Underwear
  • Lingerie
  • Socks
  • Software
  • Music albums
  • Books
  • Swimwear
  • Beauty & Fragrances
  • Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items

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info@merkatomarket.com

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